River Kwai Alton

COVID-19

River Kwai Restaurant – Alton – 28th June 2020


Following the announcement by the Government that lockdown measures are being eased for Restaurants and Pubs, we are pleased to announce that the restaurant will re-open on Friday 10th July 2020, for table service dining. The hours of opening will be 4.00pm to 10.00pm Monday to Saturday, with last orders for table service, takeaway’s and deliveries at 10.00pm. 


We will therefore continue to provide a takeaway and delivery service alongside indoor dining.


The safety of our customers and staff is our priority and we have carried out a risk assessment, in line with the Government guidance issued on 23rd June 2020. We are implementing measures to maintain, as far as is possible, social distancing and promote safe practices within the restaurant.

Whilst perhaps obvious, we would ask customers not to visit the restaurant if they are feeling unwell.

Specific measures include:

We will be reducing the capacity of the restaurant from 54 customers to 30 customers.


We will be providing hand sanitisation facilities in multiple locations within the restaurant and we would ask you to use these, particularly as you enter and leave the premises.


Staff will wear face shields and gloves for table service. 

The restaurant will be thoroughly cleaned and disinfected before each dining session, as will all items that customers come in contact with, for example, the menu’s.


To assist with our control of the social distancing measures and numbers, we would ask customers to make a reservation, where possible, in advance of the desired day of dining. We would certainly recommend contacting the restaurant to check availability before making the journey as this will help with our social distancing measures and we do not wish to disappoint any customers.


Customers from up to two households can dine together. We will check with you to make sure that this rule is adhered to when you make a booking.

Friday and Saturday evenings are expected to be popular! With a reduced capacity, it is anticipated that the restaurant will be full on these evenings. Booking early is therefore advised but do remember other opening times.

All customers are asked to wait briefly outside of the restaurant and not to enter before a member of staff greets them. This applies to takeaway customers as well as those who will be dining with us. This is to ensure that we can maintain social distancing in the entrance area. Takeaway meals will be brought outside to customers when ready. 


You will be asked to provide your name and contact details, as part of the NHS test and trace system and your details will be passed onto the authorities in the event of a localised outbreak. These details will be retained for 21 days and will not be used for any other purpose.

Payment will preferably be by credit/debit card and contactless, where possible.


We would ask all of our customers to help us to adhere to the guidance provided by the authorities for the good of all and look forward to welcoming you back to the restaurant to enjoy your favourite Thai dishes. Thanking you in advance for your cooperation.

With best regards and wishes

River Kwai